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Refund Policy
Effective Date: 20/04/2025
Business Name: ADHD & Autism Assessments Australia
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Cancellations
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We understand that life can be unpredictable. If you need to cancel or reschedule your appointment:
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More than 24 hours' notice: You may reschedule or cancel and receive a 100% refund.
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Less than 24 hours' notice or missed appointments: A cancellation fee of 50% of the appointment cost may apply.
This policy helps ensure that we can manage appointment times fairly and efficiently for all clients.
Refunds
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Due to the nature of psychological assessments and the professional time involved, we do not offer refunds once:
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A clinical session has been conducted, or
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Assessment work (including preparation or scoring) has commenced.
If you cancel before any clinical work has begun, a refund may be provided minus any admin or processing fees.
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Exceptional Circumstances
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We recognise that emergencies happen. If you’re experiencing a medical emergency, crisis, or other significant hardship, please contact us — we’ll always aim to act with compassion and fairness.
Rescheduling
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We are happy to offer one complimentary reschedule per booking (with more than 24 hours’ notice). Additional changes may be subject to a small admin fee.
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Questions?
If you're unsure about any part of this policy, please don’t hesitate to get in touch. We want all our clients to feel informed and respected throughout their experience.